FAQs
Questions, answered simply.
Everything worth knowing before you write to us.
01 — Getting Here
Where is Sha Ri Loum located in Shillong?
Sha Ri Loum is on New VIP Road, on the way to Shillong Golf Course. From ISBT, take the left towards New VIP Road. Open in Google Maps
How far is the homestay from Shillong city centre?
About 7 km from Police Bazaar — roughly 30 minutes by road, depending on traffic.
Is the property easily accessible by taxi or private vehicle?
Yes. The property sits on the main road. The entrance has a downward-sloping driveway, but it's accessible to all types of vehicles, including tempo travellers.
What are the popular attractions near the homestay?
Shillong Golf Course, Don Bosco Museum and North-Eastern Hill University (NEHU) are all close by.
Are there restaurants, cafés or shops nearby?
Yes — several good cafés and shops within about 1 km of the property.
Does the homestay offer scenic or mountain views?
The property is surrounded by pine trees and hills, offering a peaceful, scenic natural setting from the rooms and gardens.
02 — The Rooms
What types of rooms are available?
Sha Ri Loum is a villa with four bedrooms — two on the ground floor and two on the first floor: Bamboo, Areca, Orchid and Pine. All rooms have attached bathrooms and a private balcony or verandah.
How many guests can stay in one room?
All standard rates are based on double occupancy. Bamboo sleeps a maximum of 2 adults. Areca and Orchid can each take up to 3 adults with an extra bed. Pine is the family room, with 1 king-size bed and 2 single beds, accommodating up to 4 adults.
Are extra beds or mattresses available for additional guests?
Yes. Extra beds are already provided in applicable rooms to accommodate a third guest, subject to that room's maximum occupancy.
Are the rooms equipped with heaters for colder months?
Yes, all rooms are provided with heaters.
03 — Staying With Us
What are the check-in and check-out timings?
Check-in is after 1:00 PM, and check-out is before 12:00 PM.
Do you accept early check-in or late check-out requests?
Early check-in can be accommodated subject to room availability. Late check-out is chargeable at ₹1,000 per hour after the standard check-out time.
What is the cancellation and refund policy?
For cancellations made 14 days or more before check-in, the advance amount is fully refundable. For cancellations made less than 14 days before check-in, the advance amount is non-refundable.
How can I book directly and confirm my reservation?
Fill out the enquiry form with your details and contact number, and our team will get back to you with room availability and booking details.
Are long stays or extended bookings available at special rates?
Yes. Extended stays of around 10 days to 2 weeks can be accommodated at a discounted rate.
What payment methods are accepted?
Cash, UPI, and card payments are all accepted.
04 — Food & Drink
Is breakfast included with the room booking?
Yes — complimentary breakfast is included in the room tariff, which also includes GST.
Are lunch and dinner available at the homestay?
Lunch isn't available. Dinner can be provided with prior notice — simple, home-cooked food.
Do you serve authentic Khasi or local Meghalaya cuisine?
Yes, local Khasi food can be prepared with prior notice.
05 — Services & Facilities
Is free Wi-Fi available throughout the property?
Yes, free Wi-Fi is available across the property.
Is parking available for guests travelling by car?
Yes, open parking is available within the property.
Can you arrange airport, railway station or Guwahati transfers?
Yes, airport and Guwahati pick-up and drop services can be arranged for guests.
Can you arrange local sightseeing and transportation?
Yes. We can arrange a vehicle with an experienced driver for local sightseeing, and help plan your itinerary.
Can you help arrange a cab or rental vehicle during our stay?
Yes — cabs for city drops, sightseeing vehicles, and airport transfers can all be arranged.
Is hot water available in the bathrooms?
Yes, hot water is normally available, except during power cuts.
Is there a common area or outdoor space to relax?
Yes — a living room where guests can relax and spend time together, and a gazebo in the garden. Bonfires can be arranged in winter at an additional charge.
Can we store our luggage before check-in or after check-out?
Yes, we're happy to store guests' luggage for later collection.
Who should I contact if I need assistance during my stay?
You'll be given the caretaker or manager's contact number for anything you need during your stay.
06 — Who We Welcome
Is the homestay suitable for unmarried couples, and is it pet-friendly?
We welcome unmarried couples, except local couples. The property isn't currently equipped to accommodate pets.
Do you accommodate couples and solo travellers?
Yes — couples and solo travellers are both very welcome, and we're especially glad to host female groups.
Ready to discover Shillong?